Once the cargo is unloaded at the designated location in the Container Freight Station (CFS), the booking request is submitted to the shipping line, either in written form or verbally, as directed by the sales team. The Customer Service Department diligently follows up with the shipping line to secure booking confirmation.
After confirmation, the transporter is notified to pick up an empty container from the yard specified in the booking copy and deliver it to the CFS. Simultaneously, the Customer Service Department coordinates with the customer to collect essential documents, including the packing list, invoice/tax invoice (if applicable), Letter of Undertaking, Export Value Declaration, and Certificate of Analysis. These documents are then forwarded to the Customs House Agent (CHA) team to facilitate customs clearance.